Return & Exchange Policy
How do I return?
Visit our returns center
Enter your order number and email address to start
Follow the instructions and select the items you want to return
Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
Within 20 days from the date of purchase
In unused and resellable condition
In the original packaging with all the tags intact
What items are non-refundable?
Items that have been opened or used
The item I received is damaged!
If you received a damaged item, gah - we’re so sorry! Just shoot us a note email@example.com and we will take care of you.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
Refund to the original payment method
Refund to store credit
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us at firstname.lastname@example.org